Why this conversation
Incident English for the first five minutes: slow the escalation, separate signal from state, and fix the page so the next person doesn't have this conversation.
Dialogue
Sun-woo: Three services are down on the status page. I'm paging the on-call.
Jay: Hold one minute. Which three?
Sun-woo: Exchange, DeFi, Game.
Jay: Those scale to zero when nobody's using them. From outside, a sleeping service and a stopped one look identical. Hit each one once and see if it wakes.
Sun-woo: Exchange is back. Cold start, four seconds. The other two as well.
Jay: Good. So there's no incident, but there is a bug, and it's on our status page. "Unreachable" is the wrong word for "asleep."
Sun-woo: Should the probe wake them up first?
Jay: No. Waking three services every five seconds costs money for a page nobody reads at night. Label the state honestly, "no answer, may be sleeping," and leave paging to real signals.
Key expressions
| Expression | 뜻 · 쓰이는 자리 |
|---|---|
| page the on-call | 온콜을 호출하다 |
| hold one minute | 1분만 기다려라 |
| scale to zero | 0으로 스케일되다 |
| look identical from outside | 밖에서는 똑같이 보인다 |
| see if it wakes | 깨어나는지 봐라 |
| cold start | 콜드 스타트 |
| no incident, but a bug | 사고는 없지만 버그는 있다 |
| the wrong word for | ~의 잘못된 표현 |
| label the state honestly | 상태를 정직하게 표기하라 |
| leave paging to real signals | 호출은 진짜 신호에 맡겨라 |